Privacy Policy


Privacy Policy


Company Definition

Submarine Pens Limited. (referred to as “Submarine Pens”, “we”, “us”, or “our”) operates www.submarinepens.com and is responsible for collecting, processing, and safeguarding the personal data described in this policy.

1. Scope & Purpose

This Privacy Policy explains:

  • What personal data we collect and why.
  • How we use, store, share, and protect personal data.
  • The rights you have in relation to your data.
  • How to contact us about privacy-related matters.

This policy applies to personal data collected via our website, mobile applications, customer support channels, offline interactions (e.g., service centres), and any other services operated by Submarine Pens.

2. Principles We Follow

We follow these guiding principles when processing personal data:

  • Lawfulness, fairness, and transparency  — data is collected and processed for lawful and legitimate purposes.
  • Purpose limitation  — personal data is collected only for clearly defined purposes.
  • Data minimisation and accuracy  — we collect only necessary information and maintain its accuracy.
  • Storage limitation  — data is retained only as long as required.
  • Security and accountability  — we implement strong security practices and maintain internal compliance records.
3. Information We Collect

We may collect the following types of information:

Identity & Contact Data:
Name, billing/shipping address, email, and phone number.

Transaction & Payment Data:
Order details and payment method metadata (note: full card numbers are not stored; payments are processed securely through authorised partners).

Technical & Usage Data:
IP address, device type, browser, operating system, pages visited, referral source, cookies, and similar tracking information.

Customer Support & Communication Data:
Emails, chat records, or call details used for support, warranty, or exchange purposes.

Marketing Preferences:
Your choices regarding newsletters or promotional communication.

We collect data through online forms, cookies, tracking tools, customer interactions, and trusted service partners.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity:  To process and deliver your orders and provide after-sales service.
  • Consent:  For newsletters or promotional updates (can be withdrawn anytime).
  • Legal obligations:  To comply with statutory, tax, or regulatory requirements.
  • Legitimate interest:  For fraud prevention, product improvement, and security purposes.
5. Cookies & Tracking

We use cookies and tracking technologies to improve site functionality, understand visitor behaviour, and personalise user experience. Cookies do not identify you personally unless linked with your account. You can control cookie preferences through your browser settings or our cookie consent tools. Some features may not function properly if cookies are disabled.

6. How We Use Your Data

Your personal data is used to:

  • Process, fulfil, and deliver your orders.
  • Verify payments and prevent fraud.
  • Communicate updates, support queries, and order confirmations.
  • Handle warranty, returns, or exchange requests.
  • Send marketing or promotional messages (with consent).
  • Improve our website, services, and product experiences.
  • Comply with legal or regulatory obligations.

We do not rent, sell, or trade your data for marketing purposes.

7. Sharing & Disclosure

We share personal data only when necessary for operations or as required by law.
This includes:

  • Service providers:  Payment gateways, couriers, hosting, CRM, and IT partners.
  • Business partners:  For order fulfilment and logistics.
  • Regulatory authorities:  In case of legal obligations or fraud investigations.
  • Corporate transactions:  In case of mergers or reorganisations, with prior notice where applicable.

All service providers are bound by confidentiality and data protection obligations.

8. Third-Party Services & Links

Our website may link to third-party platforms such as payment processors or social networks. These external sites operate under their own privacy policies. We recommend reviewing them before sharing any personal data.

9. Data Retention

We retain personal data only for as long as required for the intended purpose or by law.
Examples:

  • Order and transaction data — retained for accounting and taxation as required.
  • Customer service data — retained for a reasonable period to support warranty or return claims.
  • Marketing preferences — retained until you unsubscribe.
  • After expiry, data is securely deleted or anonymised.
10. Security of Information

We use strong administrative, technical, and physical safeguards to protect your information from unauthorised access, loss, or misuse. Security measures include encryption, secure servers, restricted access, and regular audits.
While we strive for complete security, no system is fully immune to risks. In case of a breach, affected users and authorities will be notified as required by law.

11. Your Rights

You may request the following actions regarding your personal data:

  • Access or obtain a copy of the information we hold.
  • Correct or update inaccurate details.
  • Request deletion where permissible.
  • Restrict or object to certain processing.
  • Withdraw consent for marketing communications.

We aim to respond to all verified requests within 30 days of receipt.

12. Children & Minors

Our products and services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted upon request.

13. Cross-Border Data Transfers

Where data is transferred or processed outside India, such transfers are made only through authorised partners and in compliance with applicable data protection laws and contractual safeguards.

14. Data Breach & Incident Management

In case of a data breach that could potentially impact your rights, we will take immediate corrective actions and notify affected individuals and authorities in accordance with applicable legal requirements.

15. Marketing & Communication Preferences

We may send promotional content to users who have opted in.
Each communication includes an unsubscribe option.
Opting out of marketing does not affect transactional or order-related messages.

16. Data Processors & Contracts

All third-party vendors handling data on our behalf operate under strict written contracts requiring them to:

  • Maintain confidentiality and security standards.
  • Process data only under our instructions.
  • Support compliance with data protection obligations.
17. International Compliance

We aim to comply with the highest standards of privacy and data protection practices applicable to our customers globally.

18. Policy Updates

We may periodically update this Privacy Policy. Any significant change will be posted on our website along with the effective date. Updates will apply prospectively.

19. Contact & Grievance Redressal

For privacy-related queries, concerns, or requests, contact:

Privacy & Data Protection Team
Submarine Pens Limited.
Email: online@submarinepens.co.in
Phone: +91 99671 58178