In case of any problem, any fault or any defect in the Submarine Pens writing instrument you have, it may please be returned to the place/address from where the Submarine Pens product is purchased.
If however, a valued customer of Submarine Pens product desires to exchange the same for any other reason, below stated Submarine Pens Service Centre may please be contacted. In case the customer desires to exchange the product with a product of higher value, the differential amount will be payable by the customer.
Please send your returns to:
Gala No.3, 2nd floor, Gate No.3,
Jagat Sadguru Indl. Premises Co.Op,
Off. Aarey Road, 2 Vishveshwar Nagar Rd,
Goregaon (East), Mumbai 400063
Please pack the product properly and seal the packet completely before handing over to the courier service provider to avoid in-transit damages. Also, use separate packets for items from different orders.
Upon evaluation of the reason for the exchange of Submarine Pens writing instrument, our Service Centre will assist you in returning the product through a reliable courier service within seven days of receiving the product. Please note, courier charges shall be borne by the customer.
It may, however, please be noted that if Submarine Pens product is personalized or customized by the customer, it will not be eligible for return or exchange. Besides, the product received is damaged or broken condition will not be eligible for return or exchange.
All exchange claims will be ineligible if the customer doesn’t raise the exchange claim as per the Terms mentioned here.
Submarine Pens reserves the right to accept or reject the exchange claim of customer post-inspection of the returned product. Exchange approved claim, replaced product will be shipped to the customer.